Welcome to the PH-Heidelberg Service Portal

This system helps you to create service requests/orders, to book resources and to report malfunctions for the following departments/areas:

  • RZ | Rechenzentrum
  • Bib | Bibliothek
  • MEZ | Medienzentrum

When creating a ticket, please select the department/area most appropriate to your problem and describe how we can help you. In some cases, a screenshot (e.g. of an error message) may be helpful, which you can send us together with the message.

Instructions: can be found here

Data protection notice

The system stores your e-mail address, name and telephone number so that we can contact you. These data are only used for internal service purposes and are not passed on to third parties.

In accordance with:

  • Art. 6 para. 1 lit. a DSGVO
  • § 26 para. 1BDSG